FAQ

• Is it safe to play at Slotum online casino?

  Yes, the casino is safe and secure. It uses the latest SSL encryption technology to prevent unauthorized access to players’ information. Additionally, it is licensed and regulated by the relevant agencies.

• Does Slotum Casino offer any special bonuses or promotions?

  You can redeem welcome bonuses, get loyalty points through the VIP program, and reload bonuses. The welcome bonus is offered for the first three deposits.

• Does Slotum online casino offer a loyalty program or VIP club?

  Yes, there is a loyalty program that includes various rewards for constant players, such as free spins and cash bonuses. The program is categorised into five levels offering different benefits: Bronze, Silver, Gold, Platinum, and Diamond.

• Is there a customer service team that I can reach out to in case I have any questions?

  Yes, there is a customer support team that can be accessed via email, live chat, and a contact form. There is no phone support though.

• How long does it take for a withdrawal to be processed?

  Withdrawals via Visa & MasterCard take 1-5 working days while other withdrawal options at Slotum Casino are processed instantly.

• Can I play Slotum Casino games on my mobile device?

  Yes, you can play via mobile device. The website has been optimized to fit into different screen sizes, so with a mobile browser, you are good to go.